All sales are final. Due to the nature of merchandise sold, we will only accept refunds and exchanges under the following circumstances:
– If you believe you have received a defective product
– If you have received the wrong product and it has not been used
– If the product you received does not fit and has not been used
If you feel any of these circumstances apply, please contact us. If we cannot exchange it for a similar product, we will offer a substitute or a refund (buyer choice). We do want you to be satisfied with the quality/sizing of your purchase, so if you have problems please let us know.
Exchanges for sizing will be subject to additional shipping charges in addition to return shipping charges. If a defective product is received, we will pay for all costs to get you a quality product.
If for any reason beyond our control your order is returned to us, we will charge you for reshipment.
If you believe your order is lost/stolen, please contact us at shop@archaic-sound.com. Please provide us with your order number.