Help & FAQs
We ship worldwide, includes USA. We ship within EU (from Germany) as well. Read Shipping & Delivery for detailed information.
At the moment PayPal is ultimate payment options. More payment options will be added soon.
If you don’t have PayPal account and want make bank transfer (only SEPA countries!), contact us for details.
Для замовлень з України, при відсутності PayPal, обирайте “Картковий переказ”.
Prices are final, taxes and PayPal fees are included.
We offer tracked delivery for non-EU orders and orders above 250g within EU.
Pre-orders
If an item is on “pre-order” it means that it is in production and you have the opportunity to pay for it and reserve it. The item’s estimated shipping date can be found on the product page, the timing will be updated if there are any delays.
IMPORTANT: If you purchase ready-to-ship items along with your pre-order, your order will be fulfilled when the pre-order is ready. If you wish to receive the other items sooner you must place a separate order.
Handling time
Orders are usually shipped within 1-2 working days if all items are in stock.
We usually update the individual product pages with the latest info regarding when the stock is expected.
Be aware of release dates for pre-ordered items before you get in touch about an order, upcoming release dates will be on the product page.
International shipping
We ship internationally, cost of postage is calculated at checkout.
If you’re planning on buying a number of items, please check out the international shipping deals page to see if adding a few extra things to your order could help spread the cost of postage a bit better.
Refunds & Exchanges
All sales are final. Due to the nature of merchandise sold, we will only accept refunds and exchanges under the following circumstances:
– If you believe you have received a defective product
– If you have received the wrong product and it has not been used
– If the product you received does not fit and has not been used
If you feel any of these circumstances apply, please contact us. If we cannot exchange it for a similar product, we will offer a substitute or a refund (buyer choice). We do want you to be satisfied with the quality/sizing of your purchase, so if you have problems please let us know.
Exchanges for sizing will be subject to additional shipping charges in addition to return shipping charges. If a defective product is received, we will pay for all costs to get you a quality product.
If for any reason beyond our control your order is returned to us, we will charge you for reshipment.
If you believe your order is lost/stolen, please contact us at shop@archaic-sound.com. Please provide us with your order number.
“How long will it take for my order to arrive?”
Once you place an order you should get a confirmation email (check your spam folder if you don’t get it).
Once we ship an order you will receive a further email informing you that your order is on its way. From then it is out of our hands.
We don’t have a crystal ball which can tell us when your order will arrive, it all depends on the various postal services. If you’re overseas please be especially patient.
If you live in a location that is not safe for deliveries, please have your item shipped to somewhere which is (eg. place of work). If your package is lost or has been returned to sender, please email us. If your package is stolen, we are not financially responsible.
“Where’s my parcel? It’s not here yet.”
You will receive an email notification when your order has been dispatched. If you’re waiting on a backorder or a pre-ordered item, then our stock delivery may not have arrived yet. Please check if it’s a pre-order before you contact us.
If it’s been dispatched, please be patient. It’s very rare that an order will never arrive.
Trades & Distribution
If you run a record store or distro and would like to stock our titles, please send an email to info@archaic-sound.com for wholesale inquiries.
Selected trades are possible, so you can try your luck by sending your lists to the same address.
Demo submissions
For demos, please visit our Demo Submissions page for guidelines on how to prepare and submit your material.